CALL TRANSCRIPT (auto-generated by the phone system) - Sierra Hose & Rubber Supply, Boise branch
Call: outbound, Dana Ortiz (outside sales) to Ray Bostwick (Owner, Sawtooth Logging Co., C005)
Date: Monday August 24, 2026, 3:41 PM MT · Duration 5:12
Transcription confidence: medium. Speaker labels assigned automatically. Fictional.

[00:00] DANA: Ray, it's Dana at Sierra Hose. Got your email Friday. Been a while.
[00:06] RAY: Yeah. Yeah it has. Look, I'll be straight with you, I wasn't happy how February went, but I've got bigger problems now.
[00:14] DANA: Tell me.
[00:16] RAY: Apex-Flex's Boise branch, they came in eleven percent under you on the annual program. Two day delivery, all that. Fine. Since March I've had four assemblies let go on the loaders. Two this month. One of them took out a hydraulic line on the 950 and we lost a day and a half in the woods. My guy Travis says the crimps look wrong, like the ferrule's not seated. I don't know. I'm not a hose guy. But four in five months, I was getting maybe one a year with your stuff.
[00:52] DANA: Are they doing the crimping in-house or is it coming out of their Boise shop?
[00:57] RAY: Boise shop, I think. Travis said the tags are hand written.
[01:02] DANA: Okay. So first thing, and I'm not saying this to sell you, if you've got two failed assemblies on hand, don't throw them out. I'd like to see them. If the ferrule is pushed past the insert or the crimp diameter is off, that's a shop problem and you should know that regardless of who you buy from.
[01:20] RAY: I've got both of them in the truck actually.
[01:23] DANA: Good. Keep them. I'll come up Thursday if that works and I'll bring a crimp gauge.
[01:29] RAY: Thursday's fine. Morning's better, we're loading by one.
[01:33] DANA: Nine o'clock.
[01:35] RAY: Nine works. So what's it going to take. And I want to be honest, I've still got your February quote. Twenty three eight forty. They were at, I think it was twenty one two and change.
[01:49] DANA: I'm not going to match twenty one two, Ray. I'll tell you why. The part of that quote that's hose and fittings, I can get closer than you think, because our vendor moved on hydraulic in October and we've got some room. The part that's assembly labor and testing, I'm not going to give that away, because that's the part that's failing you right now.
[02:12] RAY: Yeah.
[02:13] DANA: Here's what I'd rather do. Every assembly we build for you gets pressure tested and tagged with a serial and a test cert. You get a log. If one fails in the field inside twelve months and it's our crimp, we replace it and we cover the labor to swap it, and I'll put that in writing.
[02:31] RAY: Nobody's ever offered me that.
[02:33] DANA: Because most people don't test. What I need from you is the program back. Not a piece of it. The whole annual, hydraulic hose and fittings, assemblies, and I'd want a blanket with monthly releases so I can hold pricing through their October increase.
[02:50] RAY: What October increase.
[02:52] DANA: Northline put out a letter last week. Six and a half on hydraulic hose effective October first. Everybody's going to get it, including Apex. If we do a blanket now I can buy ahead inside their window and hold your price through next summer.
[03:07] RAY: Huh. Okay. Send me that.
[03:10] DANA: I'll send you the letter and I'll send a revised quote. Give me until Wednesday on the quote because I want to run the numbers properly this time instead of the way February went. And Ray, February was on us. Ninety six hours to get you a number and nobody called you after. That was our failure, not yours.
[03:30] RAY: I appreciate you saying that.
[03:33] RAY: Couple other things while I've got you. The 3/4 inch two wire, the long ones on the delimber, we go through those. Can you do those as a kit, like six at a time, so Travis has spares?
[03:45] DANA: Yes. I'll put a kit on the quote. Six of the 3/4 at, what length?
[03:50] RAY: I'd have to ask Travis. I'll text you.
[03:53] DANA: Okay. And the other thing?
[03:55] RAY: Your AR lady keeps emailing me about thirty eight forty. That's from March. I'm not paying it until somebody tells me why I was charged freight on a will call.
[04:06] DANA: I'll find out. If it's freight on a will call, that's a credit, and I'll get it fixed before you see the new quote.
[04:13] RAY: Okay.
[04:14] DANA: Anything else on the trucks. You said the 950, is the rest of the fleet on the same hose?
[04:20] RAY: Two 950s, a 568 processor, the delimber, and a couple of pickups with the small stuff. And we're adding a second processor in October if the timber sale goes through.
[04:31] DANA: So that's a bigger program than February.
[04:33] RAY: Probably. Don't quote me.
[04:35] DANA: I won't quote you, I'll quote the machines. Last thing. Do you want me to bring somebody from Northline on Thursday, they've got a territory guy who does field failure analysis, or do you want it just me?
[04:47] RAY: Just you. Bring the gauge.
[04:50] DANA: Done. Thursday nine, McCall yard. I'll have the letter and the credit sorted by then, quote by Wednesday, and I'll bring the test cert sample so you can see what the log looks like.
[05:01] RAY: Sounds good, Dana. Glad you called.
[05:04] DANA: Me too. Talk Thursday.
[05:06] [call ends]

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